Return Policy

If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% - 20% restocking fee for most items (see below).

To qualify for a return please note the following:

  • The product must be clean, unused and in its original packaging.
  • Return shipping costs are the responsibility of the customer
  • Items must be returned within 30 days of placing the order, or 21 days of receiving the order. 
  • Please keep all packaging for 30 days. All product returns require you to ship items back in their original box. 
  • Customers must have an approved RMA to return to be accepted. See return process below:


Return Process:

  1.  Item must have an approved RMA number and it needs to be placed on the box(es) to be accepted as a return. If there is no RMA number on the box(es), the item will be refused and returned to the sender and no refund will be provided. RMA can be obtained by clicking on this link to start a return.  Click Here
  2.  Items must be returned within 30 days of placing the order, or 21 days of receiving the order, whichever comes first.
  3. There are no returns after 30 days. Items sent to us after 30 days will be refused and returned to the sender.
  4.  Your returned item must be in new condition, in original boxes, unused and not damaged, and with all paperwork, parts and accessories. If package is returned in damaged condition, it will be refused and returned to sender.
  5.  Shipping, expedited shipping and handling costs and other additional charges are non-refundable.
  6. The customer is responsible to pay the return shipping cost, however we are here to help make sure the return postage is as low as possible. Please request a quote for a pre-paid label. Cost of shipping / postage will be deducted from your over all refund. Click Here
  7.  Restocking Fees will apply (please see below) Return Postage provided by will be deducted from the refund
  8.  Returns may not be sent to our corporate address

 10% Restocking Fee

  • All products excluding items listed below:

15% Restocking Fee

There is a 15% restocking fee on all:

  • Patient Lifts
  • Scooters
  • Power Chairs
  • Power Wheelchairs
  • Massage Chairs
  • Electronic Items (non vision aids)
  • Lift Chairs & Recliners

20% Restocking Fee

There is a 20% restocking fee on all:

  • Beds and Bed Packages
  • Vision Aids

Sorry, No Returns

We cannot accept returns on all:

  • All Parts. Replacement Parts for all Items
  • Mattresses
  • Custom Built Items
  • Wound care
  • Dental and Oral Care Products
  • Cushions (Opened)
  • Incontinence Products
  • Nutritional
  • Bath and Safety products (Opened)
  • PPE Products (All Masks, Wipes and Test Kits)
  • Cleaning Products
  • Personal or Hygiene Products
  • Batteries, Chargers or Electrical Components
  • Used Equipment (Open Box)
  • Exaco Large Green Houses
  • Stair Lifts and Elevators
  • Food or Edibles

 Open Box Specials

  • Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service. Please let us know if there is an issue within 5 days of receiving the product for any item purchased in the Open Box Deals collection.

Refused Deliveries/Packages

  • If packages are refused at the point of delivery, you will be responsible for the return shipping and restocking fees-based list above.

White Glove

  • White Glove delivery can add 10 business days to the delivery of your order
  • Once the order ships, White Glove delivery cannot be removed, and the order cannot be canceled
  • If the item is no longer wanted, return can be arranged by calling for a Return Authorization team. Return shipping and the restocking fee will be assessed. The White Glove charge will stand, and is not eligible for refund.